WhatsApp assistant for retail stores — price and stock replies
Price and stock questions on WhatsApp get an instant, accurate answer: the customer asks about a product and gets the answer from your catalog, with quantity and pickup or delivery recorded. Mosa3ed does this on your store's own number, never confirms a product that isn't in the catalog, and doesn't take payment in the chat.
The problem
Store customers repeatedly ask about availability, price, and sizes over WhatsApp, and staff spend time searching and replying instead of preparing orders.
How Mosa3ed helps
The assistant uses your product catalog directly to answer availability and price accurately — it never confirms a product that isn't in the catalog. It asks for the product, quantity, and pickup/delivery method, and records the order.
Inventory stays current
The product catalog updates from the dashboard, so the assistant always replies with current prices and availability without you editing its instructions manually.
A real conversation
"Do you have the blue shirt in size L?" → the assistant checks the catalog, confirms availability and price, and asks for the pickup/delivery method to complete the order.
FAQ: WhatsApp assistant for retail stores
Can it confirm a product that isn't in the catalog?
Never — if a product isn't listed it says so instead of guessing, protecting against false promises to the customer.
How do I update products and prices?
From the dashboard under My Data — any edit shows up immediately in the assistant's replies with no retraining needed.
Does it take payment directly?
No, it only collects the order details; payment happens through your usual method (transfer, payment link, or on pickup).
Does it answer shipping and delivery questions?
Yes, if you add them under Knowledge (delivery areas, timeframe, cost).