WhatsApp assistant for clinics — auto replies & booking
The problem
Your front desk is busy with patients in the room while WhatsApp messages pile up. A patient who does not get a reply within minutes calls another clinic. In the evening and on days off, no one replies at all.
How Mosa3ed helps
The assistant replies instantly in polite Saudi Arabic, asks for name, phone, the general reason for the visit and whether it is a first visit or follow-up, then offers open slots and books — logging it in the clinic calendar. It never gives a diagnosis or medical advice; the doctor does that at the appointment, and for emergencies it advises going to the ER.
Respects your clinic settings
Working days, hours and appointment length all come from your Business Profile. The assistant will not offer a slot on a day off or outside hours. It understands Hijri dates and confirms in both calendars.
Privacy
Patient data is used only to fulfil the booking request. Mosa3ed complies with the Personal Data Protection Law (PDPL).