WhatsApp assistant for clinics — auto replies and booking
You can book clinic appointments from WhatsApp automatically: the patient sends a text or voice note and gets a reply within seconds with open slots in your clinic hours, confirmed in Hijri and Gregorian. That is what Mosa3ed does on your clinic's own number — it collects name, mobile and reason for visit, and never diagnoses or gives medical advice.
The problem
Your front desk is busy with patients in the room while WhatsApp messages pile up. A patient who does not get a reply within minutes calls another clinic. In the evening and on days off, no one replies at all.
How Mosa3ed helps
The assistant replies instantly in polite Saudi Arabic, asks for name, phone, the general reason for the visit and whether it is a first visit or follow-up, then offers open slots and books — logging it in the clinic calendar. It never gives a diagnosis or medical advice; the doctor does that at the appointment, and for emergencies it advises going to the ER.
Respects your clinic settings
Working days, hours and appointment length all come from your Business Profile. The assistant will not offer a slot on a day off or outside hours. It understands Hijri dates and confirms in both calendars.
A real conversation
"Hello, I have a bad toothache" → the assistant asks for name and mobile, confirms it is a new patient, offers today's and tomorrow's open slots, books the earliest one, and confirms in both calendars — under a minute, no human involved unless the patient asks something outside the assistant's scope.
Privacy
Patient data is used only to fulfil the booking request. Mosa3ed complies with the Personal Data Protection Law (PDPL).
FAQ: WhatsApp assistant for clinics
Can patients book a clinic appointment on WhatsApp?
Yes. The patient messages the clinic number; the assistant asks for name, mobile, the general reason for the visit and whether it is a first visit, then offers open slots within your working days and hours and books — confirming in both Hijri and Gregorian.
Does the bot diagnose or give medical advice?
Never. The assistant only collects booking details. Any diagnosis or medical opinion is made by the doctor at the appointment, and for emergencies it tells the patient to go to the ER immediately.
My patients are older and send voice notes — does it understand?
Yes. The assistant transcribes and understands voice notes, and can reply with a natural voice message instead of text — especially useful for older patients.
Is patient data PDPL-compliant?
Patient data is used only to fulfil the booking request, Mosa3ed complies with the Personal Data Protection Law (PDPL), and you can clear any conversation's history from the dashboard at any time.