WhatsApp assistant for dental clinics — booking and reminders
Booking a dental appointment on WhatsApp takes a minute: the patient names the service — cleaning, filling, braces — and gets an open slot within clinic hours plus a reminder before it. Mosa3ed does this on your clinic's own number, asks about insurance and first visits, and never sets a treatment plan or final price.
The problem
Dental appointments need more detail than a general clinic — service type, insurance, and whether it's a first visit or continuing treatment. Collecting this manually slows down the front desk at peak times.
How Mosa3ed helps
The assistant asks for the service type (cleaning, filling, braces, cosmetic), whether it's a first visit or follow-up, and insurance, then books within the clinic's hours. It never gives a diagnosis or treatment plan — the dentist determines that at the exam.
Insurance and pricing
Add accepted insurance providers and common service prices under Price List, and the assistant answers directly instead of routing every question to the front desk.
A real conversation
"I want to book a cleaning, do you accept Bupa insurance?" → the assistant confirms insurance acceptance from your data, asks if it's a first visit, offers open slots, and books.
FAQ: WhatsApp assistant for dental clinics
Can it quote a price for braces or veneers over WhatsApp?
No, those services need an in-person exam and consultation first to determine the plan and exact price — the assistant only books that consultation.
What if the patient's insurance isn't on the accepted list?
The assistant tells the patient it's not accepted per your data, or logs the question for the front desk to confirm.
Does it send a reminder before the appointment?
Yes, you can enable an automatic day-before reminder from the follow-up settings.
Does it distinguish an emergency from a routine booking?
It can ask about this, and you set in the instructions how it should handle urgent cases (e.g. asking for a direct call instead of a normal booking).