WhatsApp assistant for restaurants — table bookings and requests
Restaurant table bookings on WhatsApp can run on their own, even at rush hour: the customer gives party size, time and section and gets an instant confirmation with how long the table is held. Mosa3ed does this on your restaurant's own number, answers menu questions from your file, and logs group and event requests for your manager.
The problem
Your rush hour is also your peak booking-message hour. The floor manager cannot answer WhatsApp while seating guests, so bookings are lost and customers are annoyed.
How Mosa3ed helps
The assistant replies instantly, asks for party size, date, time, preferred section and any special occasion, and confirms. It states how long the table is held (e.g. 15 minutes). For large groups it records the request and says the events manager will follow up.
Menu and questions
Upload a menu link or file under Knowledge, and the assistant answers questions like "do you have a family section?" or "any vegetarian options?" from your own content.
A real conversation
"Table for 6 tonight at 8" → the assistant confirms the section (family/regular), checks a photo of the menu the guest sent for a dietary question, holds the table for 15 minutes past the booked time, and sends the confirmation with the exact address.
Replies in the customer's language
Arabic or English depending on the customer's message, or lock one language from the dashboard.
FAQ: WhatsApp assistant for restaurants
Can customers book a table on WhatsApp?
Yes. The assistant asks for party size, date, time, preferred section and any occasion, confirms the booking and states how long the table is held.
Does it answer menu and allergy questions?
Yes — upload the menu under Knowledge and it answers ingredient and vegetarian-option questions. For serious or specific allergies we always recommend direct staff confirmation.
What about large groups or special occasions?
The assistant records the request with all the details and says the events manager will follow up, instead of auto-booking.
Does it work for more than one branch?
Yes — add branches under My Data and the assistant asks which branch is preferred before booking.