WhatsApp receptionist for hotels & serviced apartments — 24/7 bookings and instant replies
The problem
Most hotel inquiries arrive at random hours — the middle of the night, a shift change, or a busy front desk moment. A guest asking about a room rate or availability who doesn't get a quick reply simply books elsewhere without hesitation.
How Mosa3ed helps
The assistant replies instantly to any booking inquiry on WhatsApp, asks for check-in/check-out dates, room type and guest count, and any special requests, then shows availability and pricing and collects a deposit if required. It clearly states the cancellation policy and check-in/check-out times before confirming any booking.
Before arrival and during the stay
It can send reminders ahead of arrival (booking confirmation, directions), and answer recurring questions during the stay like breakfast times or room service — anything needing a human (a room issue, extending a stay) is routed straight to the front desk.
A real conversation
"Do you have a double room available this Friday and Saturday?" → the assistant asks for the guest count, checks availability, shows the rate and payment policy, and collects name and phone to complete the booking or hand it to the front desk for final confirmation.
Frequently asked questions
Can it finalize a booking on its own?
It can collect every detail and take a deposit if you enable that, but final confirmation depends on your settings — you can let it auto-confirm or always route to the front desk for review.
What if the requested room isn't available?
It tells the guest it's unavailable for that date and suggests an alternative (a different room type or nearby dates) instead of losing the booking entirely.
Can it reply in languages other than Arabic?
Yes, it can reply in whatever language the guest writes in, and you can also lock it to one fixed language from settings if you prefer.
Does it send a reminder before arrival?
Yes, through the automatic follow-up feature you can enable a reminder message one or more days before the arrival date.