WhatsApp receptionist for hotels — bookings and rates 24/7
A hotel front desk on WhatsApp can answer 24/7: the guest asks about room availability and the nightly rate and gets an instant reply with availability, price, cancellation policy and check-in/out times. Mosa3ed does this on your hotel or serviced apartments' own number, collecting dates, room type and guests, and asking for any deposit.
The problem
Most hotel inquiries arrive at random hours — the middle of the night, a shift change, or a busy front desk moment. A guest asking about a room rate or availability who doesn't get a quick reply simply books elsewhere without hesitation.
How Mosa3ed helps
The assistant replies instantly to any booking inquiry on WhatsApp, asks for check-in/check-out dates, room type and guest count, and any special requests, then shows availability and pricing and collects a deposit if required. It clearly states the cancellation policy and check-in/check-out times before confirming any booking.
Before arrival and during the stay
It can send reminders ahead of arrival (booking confirmation, directions), and answer recurring questions during the stay like breakfast times or room service — anything needing a human (a room issue, extending a stay) is routed straight to the front desk.
A real conversation
"Do you have a double room available this Friday and Saturday?" → the assistant asks for the guest count, checks availability, shows the rate and payment policy, and collects name and phone to complete the booking or hand it to the front desk for final confirmation.
FAQ: WhatsApp receptionist for hotels
Can it tell a guest whether a room is available?
Yes. It asks for arrival and departure dates, room type and number of guests and shows availability. If the room isn't available it suggests an alternative (another room type or nearby dates) instead of losing the booking.
Does it quote the nightly rate?
Yes, from the rates you add to your hotel details, and it states the payment and cancellation policy before any booking.
Can it finalize a booking on its own?
It collects every detail and takes a deposit if you enable that; final confirmation follows your settings — auto-confirm, or always route to the front desk for review.
Can it reply in the guest's language?
Yes, in Arabic, English or whatever language the guest writes in, and you can lock one language in settings.