WhatsApp assistant for pharmacies — inquiries & delivery, never medical advice
The problem
A pharmacy receives WhatsApp messages all day — medication availability, price, delivery requests — while the pharmacist is busy with walk-in customers. Any delay means the customer goes to a nearer or faster-replying pharmacy.
How Mosa3ed helps
The assistant asks for the request type (availability, price, delivery, or a prescription photo), the product name, and the address if it's a delivery, then records the order or routes it to the pharmacist. A strict boundary it never crosses: it is absolutely forbidden from giving any medication advice, dosage, substitute, or drug-interaction answer — any such question gets one fixed reply: "this needs direct confirmation from the pharmacist," with no attempt to answer it.
Prescription medications
For anything requiring a prescription, the assistant asks the customer for a photo of it (it can genuinely read it, thanks to the image-reading feature) and routes the order to the pharmacist for final confirmation — it never confirms dispensing on its own.
A real conversation
"Do you have Panadol Extra in stock?" → the assistant checks your price list if uploaded, confirms availability and price, and asks about branch pickup or delivery. But "what's the best medicine for a headache?" gets exactly one reply: this needs the pharmacist directly.
Frequently asked questions
Can it recommend a medication or substitute?
Never, under any circumstance — this is a strict boundary built into the assistant's design. Any question about recommendations, dosage, or substitutes is routed directly to the pharmacist.
How does it handle prescription medications?
It asks the customer for a photo of the prescription and reads it, but final dispensing confirmation always stays with the pharmacist — the assistant never confirms dispensing itself.
Can it answer product pricing and availability?
Yes, if you've uploaded a price and availability list — it answers directly from it instead of routing every question to staff.
Is delivery handled by the assistant?
The assistant collects the delivery request details (product and address) and records them; actual delivery execution follows your existing setup (in-house rider or a delivery company).