WhatsApp assistant for vet clinics — pet appointment booking
The problem
Pet owners message at all hours, and many messages are mild worry that needs quick reassurance and a booked appointment rather than waiting for a reply.
How Mosa3ed helps
The assistant asks for the animal type and the general reason for the visit (vaccination, routine checkup, urgent concern), and books the appointment. It never gives a diagnosis or veterinary advice — the vet determines that at the exam, and for urgent cases it advises immediate contact or coming in directly.
Vaccinations and follow-up
You can enable automatic reminders for upcoming routine vaccination dates for clients who've visited before.
A real conversation
"My cat hasn't eaten in two days" → the assistant asks the animal type and approximate age, clarifies this needs an exam, and books the earliest available slot.
Frequently asked questions
Can it tell me what's wrong with my pet?
No, the assistant never gives a diagnosis or medical advice — it only collects information and books an exam with the veterinarian.
What if it's a genuine emergency?
You define in the instructions how it should handle emergencies — typically advising immediate contact or coming in right away instead of a normal booking.
Does it remind owners about upcoming vaccinations?
Yes, you can enable automatic follow-up messages to remind pet owners of their next vaccination date.
Does it handle inquiries about unusual or exotic pets?
Yes, it records whatever animal type is mentioned and books the appointment or logs the request for the clinic to confirm.