WhatsApp assistant for travel agencies — booking request intake
Travel and Umrah requests on WhatsApp arrive complete from the first chat: the customer gives the request type, destination, dates, travellers and budget and gets confirmation it was received. Mosa3ed does this on your agency's own number, then hands the request to your advisor for an offer — it never confirms prices or issues tickets itself.
The problem
Travel requests need precise details (destination, dates, traveler count, budget) before a consultant can prepare a quote. Gathering this across scattered messages wastes time.
How Mosa3ed helps
The assistant asks for the request type (tickets, hotel, package, Umrah, visa), destination, dates, number of travelers, and approximate budget, then records the full request and says the consultant will follow up with a quote. It never confirms prices or books tickets directly.
Fixed packages
If you have ready packages (Umrah, specific trips), upload them under Knowledge and the assistant answers general questions about them directly.
A real conversation
"I want a trip to Istanbul for 4 people early summer" → the assistant records the destination, approximate dates, traveler count, and budget, and says the consultant will send offers within hours.
FAQ: WhatsApp assistant for travel agencies
Does it book tickets or hotels directly?
No, it collects the full request details and hands them to the consultant who prepares the quote and the actual booking.
Does it give approximate prices?
Only if you've uploaded fixed packages with pricing under Knowledge; otherwise it says the consultant will send a quote.
What if the request includes a visa?
It records the visa type needed as part of the request, and the consultant follows up on the actual requirements.
Does it reply quickly outside working hours?
Yes, it replies instantly 24/7 and records the request even if the consultant isn't available at that moment, so no interested client is missed.