WhatsApp secretary for law offices — consultation booking
A WhatsApp secretary for a law office answers clients while you are in a hearing: it collects name, mobile, case type and a one-line summary, then books a consultation and saves the summary for you. Mosa3ed does this on your office's own number, and never gives a legal opinion, predicts an outcome or quotes fees.
The problem
The lawyer is in a hearing and messages wait. A prospective client who gets no reply goes to another firm. Some messages need triage before they take up the lawyer's time.
How Mosa3ed helps
The assistant replies politely, asks for name, phone, the general case type, a one-line summary and a suitable time, then books a consultation. It is strictly forbidden from giving a legal opinion, predicting an outcome or quoting fees — any legal question gets "the lawyer will address this in the consultation".
Pre-intake
The basics are collected before the appointment, so the lawyer walks in with a clear picture. Summaries are saved in the dashboard.
A real conversation
"I have a rental dispute with my landlord" → the assistant asks for name, phone, a one-line summary of the dispute, and a preferred consultation time — never offering an opinion on who is right, just booking the slot and saving the summary for the lawyer.
Confidentiality
Client data is used only to fulfil the request, and you can clear the conversation history at any time. PDPL-compliant.
FAQ: WhatsApp secretary for law offices
Can it give even a basic preliminary legal opinion?
No, this is strictly forbidden. Any legal question — even one that seems simple — gets the response that the lawyer will address it in the consultation, protecting both the firm and the client.
Can it quote fees or cost?
No, fees are always set by the lawyer. The assistant only books the consultation.
What happens to sensitive case details the client shares?
They are used only to prepare a summary for the lawyer before the appointment, and you can clear any conversation's history from the dashboard at any time — the firm remains PDPL-compliant.
Does it distinguish a new case from a follow-up on an existing one?
Yes, it asks this explicitly and routes follow-ups per your firm's instructions (e.g. directing them straight to the responsible lawyer).