WhatsApp assistant for home services — requests and technician visits
A home maintenance or cleaning request on WhatsApp becomes a booked visit: the customer gives the service, district and a suitable time and gets a technician slot. Mosa3ed does this on your company's own number, states any inspection fee or deposit, and never sets a repair price before the technician sees the job.
The problem
Maintenance and cleaning requests are often urgent and the client wants a fast reply. Technicians out in the field cannot answer instantly, so the client calls a faster-responding company instead.
How Mosa3ed helps
The assistant asks for the service type, neighborhood or location, and a suitable visit time, then books. If there's an inspection fee or deposit it mentions it and asks for the transfer after the slot is confirmed.
Coverage areas
Set the areas you cover in the instructions, and the assistant tells the client directly if they request an uncovered area instead of booking incorrectly.
A real conversation
"I have a water leak in the kitchen, Al Malqa area" → the assistant confirms the area is covered, asks for the earliest available technician slot, and books the visit, mentioning any inspection fee.
FAQ: WhatsApp assistant for home services
Can it quote a repair price before the visit?
It can give an inspection fee if one applies, but the final repair price comes after the technician examines the issue in person.
What about very urgent requests (a leak, power outage)?
You can set in the instructions that urgent cases get priority or require a direct call instead of a normal booking.
Does it cover all types of home services?
It covers whatever services you define (plumbing, electrical, AC, cleaning...) — instructions and data are fully customizable to your business.
Does it remind the client about the visit?
Yes, you can enable a reminder message before the appointment from the follow-up settings.